Submit a Ticket
Open a ticket, get a straight answer. A Jerzee support ticket is simply an email to support@jerzee.shop with a ticket type in the subject line. It keeps your request in one thread from first message to fix, and we reply within 24 hours on business days.
How to open a ticket
- Step 1: pick the ticket type from the table below.
- Step 2: email support@jerzee.shop with the type and your order number in the subject line.
- Step 3: fill in the details listed for that type.
- Step 4: keep replies in the same email thread so your history stays together.
There is no form to fill in on this page and nothing is stored here. Your ticket lives in your email and ours.
Ticket types
| Type | Use it for | Subject line |
|---|---|---|
| CHANGE | Fix name, number, size, colour or address within 24 hours | CHANGE – order number |
| CANCEL | Cancel within 24 hours of ordering | CANCEL – order number |
| RETURN | Start a return or exchange within 60 days | RETURN – order number |
| REFUND | Ask about a refund after we received your return | REFUND – order number |
| TRACKING | Parcel not moving or not arrived | TRACKING – order number |
| PROBLEM | Damaged, faulty or wrong item | PROBLEM – order number |
| SIZE | Size advice before you buy | SIZE – product name |
| QUESTION | Anything else | QUESTION – topic |
| IP | Report a possible rights issue | IP – product name |
What to include for each type
CHANGE
- Order number.
- What to change, and the exact new value: name in capitals, number, size, colour or the complete new address.
Changes are possible within 24 hours of ordering. After that your item may be in production; we will tell you what is still possible.
CANCEL
- Order number.
- Whether you want a refund to the original payment method or store credit.
Cancellations within 24 hours of ordering are refunded in full.
RETURN
- Order number and which item.
- Reason: size, changed mind, other.
- For an exchange, the new size or colour.
You have 60 days to return an item on a free return label, and your refund goes out within 7 days of the return reaching us. Personalised items follow the personalised-items section of our Returns & Exchanges page.
REFUND
- Order number.
- Date you posted the return and its tracking number.
Refunds go out within 7 days of the return reaching us. Your bank or payment provider may take a few more days to show it.
TRACKING
- Order number.
- What the tracking page shows.
Orders are processed in 1-3 business days, then ship free from the USA to the United States, Canada, Australia and New Zealand, usually arriving in 7-14 business days. There is no minimum order for free shipping. If the parcel seems stuck or late, we will look into it with you.
PROBLEM
- Order number.
- A photo of the problem and of the item’s label.
- What you would like: a replacement, a refund or store credit.
Photos are deleted 30 days after delivery.
SIZE
- The product you are looking at.
- The chest and length of a jersey you own that fits well.
We will point you to the closest row of our chart. See the Size Guide first.
IP
If you believe something on our site uses your rights, tell us the product and your details. See the Intellectual Property Policy and DMCA page.
What happens next
- We reply within 24 hours on business days.
- We may ask one or two follow-up questions; reply in the same thread.
- When the ticket is solved we say so in the thread. Reply any time to reopen it.
Our numbers
- Processing 1-3 business days.
- Free shipping, no minimum, 7-14 business days to the US, CA, AU and NZ.
- Change or cancel within 24 hours.
- Returns 60 days with a free label; refund within 7 days of receiving the return.
- Store credit never expires.
Getting your lettering right
The name field takes up to 12 characters and prints in capitals across the shoulders. Short names print bigger; long names are scaled to fit the width, so a 12-letter name sits a little smaller than a 4-letter one. The number field takes 0 to 99. Single digits are centred; two digits sit side by side.
Spaces count as characters. Hyphens and apostrophes are fine. Emoji and symbols are not printed. If you leave a required field empty, the add-to-cart button asks you to fill it in first, so you will never get a blank back by accident on a custom style.
The preview is a guide to placement and spelling, not a colour-exact photo. The real lettering is printed in the contrast colour described on the product page for your colourway.
Common mix-ups we see
- Typing the number into the name field. Check both fields in the preview.
- Nicknames with doubled letters, like “MATTT”. Read it out loud once.
- Ordering a family set and putting two people’s names on the same line. Add one item per person.
- Choosing a size for a gift by guessing. Check a jersey they already wear against the Size Guide.
- Picking a blank style and expecting text on it. Blank styles have no fields: switch to the custom twin in the matching rack.
Products you can ask about
| Style | What makes it different |
|---|---|
| Custom Night Game Football Jersey | wide shoulder stripes in a contrast colour, short sleeves, loose cut, optional front text |
| Custom Two-Tone Yoke Football Jersey | a Night Black yoke across the shoulders and chest on a red, grey, green or blue body |
| Custom Fade Football Jersey | a dark-to-light fade from hem to shoulders, optional front text |
| Custom Sleeve Band Football Jersey | a plain body with one thick band on each sleeve |
| Custom Piped Full-Button Baseball Jersey | full-button placket, contrast piping, optional chest text |
| Custom Two-Button Raglan Baseball Jersey | two-button pullover with black raglan sleeves |
| Custom Pinstripe Full-Button Baseball Jersey | thin pinstripes all over and a full-button front |
| Custom Sleeveless Button Baseball Jersey | sleeveless, deep armholes, made to layer over a tee |
| Custom Lace-Up Collar Hockey Jersey | lace-up collar, hem and sleeve stripes, optional sleeve numbers |
| Custom Speed Stripe Hockey Jersey | one diagonal stripe from hip to shoulder, optional sleeve numbers |
| Custom Hem Stripe Hockey Jersey | three stripes on hem and elbows, V-neck |
| Custom V-Neck Practice Hockey Jersey | plain practice sweater with a V-neck |
| Custom Number Fan Hoodie | pullover hoodie with name and number on the back |
| Custom Name Raglan Fan Tee | raglan tee with black sleeves, name and number on the back |
| Custom Number Quarter-Zip Pullover | quarter-zip with name and number on the back |
| Blank style | Notes |
|---|---|
| Blank Shoulder Stripe Football Jersey | Night Game shape, nothing printed |
| Blank Piped Full-Button Baseball Jersey | piping, blank back |
| Blank Speed Stripe Hockey Jersey | diagonal stripe, blank |
| Scoreline Long-Sleeve Fan Tee | thin chest stripe, no lettering |
| Plain Night Game Cap | black with red underbrim, one size |
Contact details
Email support@jerzee.shop. Business address: Jerzee, 3108 N Lawrence Dr, Columbia, MO 65202, US. Email is our only support channel.
Baseball and ballpark guide
Baseball jerseys have the most options. A full-button jersey worn open over a plain tee is the classic bleachers look; buttoned up it looks sharp in a group photo. The two-button raglan is the easy choice for people who do not like buttons. The sleeveless style was made for layering: wear it over the Scoreline Long-Sleeve Fan Tee in a second colour.
Chest text is optional on most baseball styles. Up to 12 characters across the front: a family name for a reunion, the name of the street your friends grew up on, or a side you made up for the company softball game. We do not print real club, college or league names.
Hockey and rink guide
Hockey jerseys are long, roomy and warm. The lace-up collar style gives the old-barn look; the speed stripe is the boldest; the hem stripe is the friendliest to match; the V-neck practice jersey is the lightest and simplest. Selected styles let you add sleeve numbers for $4, the same number on both arms.
Because the cut is roomy, a hockey jersey goes over a hoodie with no trouble. Many people size down one for everyday wear and keep their usual size if they wear pads. Check the hockey chart on the Size Guide before you choose.
Family and group orders
Matching sets are one of the most popular reasons to shop at Jerzee. Everyone gets the same style with their own name, or the same name with their own number, in sizes from S to 5XL. Add one item per person to the cart and type each person’s text on its own line.
Tips for group orders: collect every name and size in one list before you start; double-check spelling against the list as you add each item; and choose a colour that works for everyone. If someone in the group needs a different size after the order is placed, email us within 24 hours of ordering.
Plain facts, no hype in the fine print
We keep the loud voice for the headlines and plain words for the facts. You will not find countdown timers, stock counters, star ratings or badges on Jerzee. Prices are the prices; 3XL to 5XL add $3; optional add-ons like sleeve numbers are charged only when you fill them in. Shipping is free to the US, Canada, Australia and New Zealand with no minimum, and we do not collect sales tax at checkout.
Our commitments: processing in 1-3 business days, 7-14 business days in transit, changes and cancellations within 24 hours, returns within 60 days on a free label, refunds within 7 days of receiving the return, and email replies within 24 hours on business days.
Notes for Canada, Australia and New Zealand
We ship free from the USA to Canada, Australia and New Zealand with the same 1-3 business days of processing and 7-14 business days in transit as US orders. Prices on the site are in US dollars. Duties and import charges, where they apply, depend on the destination country and its rules; if you have a question before ordering, email us and we will help.
Addresses outside the US need the full postal code and, where it applies, the province, state or region. A complete address is the best way to avoid delays.
At checkout
Check the cart once before paying: every line shows the size, colour and the text you typed. Optional add-ons show their price next to the field label and are added only when filled in. Payment options available are shown at checkout; see Payment Methods. We do not collect sales tax at checkout. After paying you receive an order confirmation email; keep it, because the order number is the first thing we ask for in any support request.
If something goes wrong in transit
Most parcels arrive within the 7-14 business day estimate. Weather, peak seasons and customs checks can slow a parcel down. If the estimate has passed or tracking has not moved for several days, email us with your order number. We will look at the tracking with you and tell you what we can do next. If a parcel is lost, we will help put it right; contact us and we will work it out together.
Our colour names
Every colour at Jerzee has its own name so you always know what you are choosing: Night Black, Blaze Red, Floodlight White, Steel Grey, Midnight Navy, Electric Blue, Turf Green, Gold Rush, Burnt Orange, Deep Maroon, Ice Blue and Royal Purple. Each product page shows which of these it comes in, and the swatch changes the picture so you can see the colourway before you pick a size.
Screens show colours a little differently, so treat the swatch as a close guide. If you need two items to match exactly, choose the same colour name on both. Lettering prints in a contrast colour chosen for each colourway so names and numbers stay easy to read.