Cancel or Change an Order
Last updated: November 9, 2026
Typed OKORO and meant OKOROH? Picked an L and meant XL? Every Jerzee item is prepared for your order, so timing matters. This page explains our 24-hour window for cancellations and changes, what we can change, and what happens after it closes.
Cancellations and changes at a glance
| Item | Our commitment |
|---|---|
| Cancel or change window | Within 24 hours of ordering |
| How to ask | Email support@jerzee.shop with your order number |
| Refund for a cancellation | Within 7 days of confirming the cancellation |
| After 24 hours | We try, but production may have started |
| After shipping | Use the 60-day return window with a free label |
1. Cancellation and change window
You can cancel an order, or change it, within 24 hours of placing it. The 24 hours run from the time on your order confirmation email. Inside that window your order has not gone into production, so a change costs nothing and a cancellation is refunded in full.
Why the window is 24 hours
Every custom jersey carries text someone typed: a name across the shoulders, a big number on the back, sometimes a word on the front or chest and numbers on the sleeves. We do not send a proof before production; the preview on the product page is your check. The 24-hour window is your safety net to catch typos, swap sizes or change your mind before printing starts.
2. How to request a cancellation or change
- Email support@jerzee.shop within 24 hours of ordering.
- Put your order number in the subject line, for example “Change order 1234”.
- Say exactly what you want: cancel the whole order, cancel one item, or change specific details.
- For a text change, write the new text exactly as it should print, in capitals, letter by letter. Example: NAME: LINDQVIST, NUMBER: 44.
Your request counts from the time your email reaches us, even if our reply comes later. We reply within 24 hours on business days and confirm in writing what the order now contains.
3. Changes we can make
| Change | Possible within 24 hours? | Notes |
|---|---|---|
| Name, number, front, chest or sleeve text | Yes | Send the new text exactly as it should print |
| Size | Yes | Check the Size Guide; 3XL to 5XL add $3 |
| Colour | Yes | Any colour offered for that style |
| Style, for example football to hockey | Yes | We cancel the item and you reorder, or we adjust the price difference |
| Adding sleeve numbers | Yes | Adds $4 to that item |
| Quantity | Yes | Removing items is refunded; adding may need a new order |
| Shipping address | Yes | Within the US, Canada, Australia or New Zealand only |
If a change raises the price, for example adding sleeve numbers or moving to 3XL, we will explain how to pay the difference, usually by placing a small separate order (OWNER_CONFIRM). If a change lowers the price, we refund the difference within 7 days of confirming the change.
After the 24-hour window
Once 24 hours have passed, your order may already be printing. Email us anyway: if production has not started we will make the change, but we cannot promise it. If the item is already made, we cannot cancel it, and the 60-day return window covers you once it arrives.
4. If your order has already shipped
Shipped orders cannot be cancelled or changed. When the parcel arrives, you can use our 60-day return window with a free return label. For an address problem after shipping, some carriers let the recipient adjust delivery from the tracking page; see Shipping & Delivery.
5. Refunds for cancelled orders
A cancellation within 24 hours of ordering is refunded in full, including any personalisation add-ons. We issue the refund within 7 days of confirming your cancellation, to your original payment method. Refunds after a return are issued within 7 days of receiving the return. Your bank may need a few more business days to show the money. Details: Refund Policy.
For a partial cancellation, for example removing a cap from an order that also contains two jerseys, we refund the price of the removed item within 7 days of confirming the change.
6. Cancellations by Jerzee
In rare cases we may cancel an order ourselves, and we always tell you why by email and refund in full within 7 days. Reasons include:
- Personalisation text that contains real professional, college or league team names, player names, logos or brand names, which we do not print.
- Text that is offensive, hateful or infringes the rights of others.
- An item or colour that has become unavailable.
- A payment that could not be confirmed, or an address outside our four shipping countries.
Where we can, we first email to offer a change instead, for example replacing a team name with your own family name.
7. Contact us
Write to support@jerzee.shop with your order number and a short description. Email is our only support channel, and we reply within 24 hours on business days (Monday to Friday, excluding US public holidays). Our business address is Jerzee, 3108 N Lawrence Dr, Columbia, MO 65202, US. This address is for correspondence; please do not send returns there unless our return email tells you to.
Change examples
The overnight number swap
A parent orders a Custom V-Neck Practice Hockey Jersey with number 9 at 10 p.m., then learns the next morning that the family wants 19. She emails at 8 a.m., well inside 24 hours, and we update the number before production.
A size swap
A buyer orders a Custom Number Fan Hoodie in M and realises he wanted room for a layer underneath. He emails within the window and we change it to L at no cost.
Too late to change, still covered
A customer emails 30 hours after ordering to change the colour of a Custom Fade Football Jersey. Production has already started, so we cannot change it, but when it arrives she can use the 60-day return window with a free label.
Before you check out
- Read the name and number back letter by letter in the preview.
- Switch the preview between Front and Back to check optional text.
- Open the Size Guide and compare with a top you already own.
- Check your shipping address, including any apartment or unit number.
Words we use on this page
- Business day: Monday to Friday, excluding US public holidays.
- Processing: the 1-3 business days we take to check, print, prepare and pack your order.
- Transit: the 7-14 business days the carrier takes from handover to delivery.
- Personalised item: anything carrying a name, number, front, chest or sleeve text that you typed.
- Blank item: a jersey or fan wear piece with nothing printed on it: no name, no number, no logo.
- Return label: the prepaid shipping label we email you so you can send an item back for free.
- Store credit: a code for the value of a return that you can spend at jerzee.shop; it never expires.
The rules we play by
Jerzee prints only what you type: your own name, your own number, your family name, your street, your nickname, your crew. We do not print the names, logos, crests or colourways of real professional, college or league teams, real players or other brands, and our colour names are our own (Night Black, Blaze Red, Floodlight White, Steel Grey, Midnight Navy, Electric Blue, Turf Green, Gold Rush, Burnt Orange, Deep Maroon, Ice Blue, Royal Purple). That keeps every jersey yours and keeps the rules simple when something needs to be changed, returned or refunded.
Every adult item comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL; 3XL to 5XL add $3. The Plain Night Game Cap is one adjustable size. Material and care details are shown on the product page when available; if you need a detail that is not there, email us before ordering and we will answer within 24 hours on business days.
More questions
Can I cancel just one item?
Yes, within 24 hours. We refund the removed item within 7 days of confirming the change.
Can I add an item to my order?
Usually it is quickest to place a second order. Shipping is free on every order, so a second order costs no extra shipping.
I paid but want a different style entirely.
Within 24 hours we can cancel that item and refund it, and you order the new style. If the new style costs more, it goes through checkout as a new order.
Does changing the text cost anything?
No. Changing the name, number, front, chest or sleeve text within 24 hours is free; adding sleeve numbers adds the usual $4.
Can I change my email address on the order?
Yes. Email us from the original address and tell us the new one.
What if I miss the window by a few minutes?
Email us anyway. If production has not started, we will still make the change.
Writing a clear change request
Good change requests are short and exact. Put the order number in the subject line. In the body, list each item and write the new details in capitals, one per line: NAME, NUMBER, FRONT or CHEST TEXT, SLEEVE NUMBERS, SIZE, COLOUR. If something stays the same, you do not need to repeat it. We will reply with the full corrected order so you can check it once more before production.
Remember that we print exactly what you type and do not send a proof, so the 24-hour window is the moment to double-check spellings of long surnames, accents you want left out, and numbers that look alike, such as 16 and 61 or 8 and 88.
More worked examples
Wrong shipping address
A customer notices her old address auto-filled at checkout. She emails within the hour with the new address in Columbia, Missouri; we update it before production.
Adding sleeve numbers
A buyer orders a Custom Lace-Up Collar Hockey Jersey without sleeve numbers, then decides he wants them. Within 24 hours we explain how to pay the $4 add-on and add the numbers before printing (OWNER_CONFIRM on the payment step).
Cancelling a whole order
A gift buyer learns the recipient already has a jersey. She cancels within 24 hours and receives a full refund within 7 days of our confirmation.
What we cannot change, even inside the window
- Text that names real professional, college or league teams, players or brands: we will ask you for different text instead.
- A delivery address outside the United States, Canada, Australia or New Zealand.
- A paid express shipping upgrade: we have one free tracked service for every order.
In one paragraph
Order, check the preview, and you have 24 hours to change or cancel for free. We prepare your order in 1-3 business days and ship it free from the USA to the United States, Canada, Australia or New Zealand in 7-14 business days, with tracking by email. If it does not fit or you change your mind, you have 60 days to send it back on a free return label, and refunds are issued within 7 days of the return reaching us; store credit is available instead and never expires. Our mistakes, such as a misprint or a wrong size, are always fixed at our cost. Questions go to support@jerzee.shop, answered within 24 hours on business days.
How we handle every support email
Every message gets a human reply within 24 hours on business days. We read the whole thread before answering, restate what we understood, and say clearly what happens next and when. If we need something from you, such as a photo of a misprint or the size you would like instead, we ask for everything in one email so you do not have to write back several times. When a case is closed, our last email summarises the outcome: the refund amount and date, the replacement and its tracking, or the change made to your order.
Time zones
The 24-hour window is counted from the time on your order confirmation email, whatever your time zone. A customer in Auckland and a customer in Toronto get the same 24 hours from their own order time. If you are not sure whether you are still inside the window, email us straight away; we check the timestamps for you.