Contact Us
Need a hand? Call the play by email. Jerzee support runs on one channel only, email, so every question gets a written answer you can keep.
How to reach us
- Email: support@jerzee.shop
- Reply time: within 24 hours on business days
- Business address: Jerzee, 3108 N Lawrence Dr, Columbia, MO 65202, US
We do not offer phone or chat support and we do not run social media accounts for customer service. If someone contacts you claiming to be Jerzee from anywhere other than an @jerzee.shop email address, it is not us.
Please do not post returns to our business address. Every return starts by email, and we send you a free return label with the right destination.
What to put in your email
A complete first email gets a complete first answer. Include:
- Your order number (it starts on your confirmation email).
- The name on the order and the email address you used at checkout.
- What you need: a change, a cancellation, a return, a size question, a tracking question.
- For text changes: the exact new name and number, spelled in capitals.
- For damaged or wrong items: a photo of the problem and of the label on the item.
Subject lines that get sorted fastest
| Topic | Suggested subject |
|---|---|
| Change text or size | CHANGE – order number |
| Cancel | CANCEL – order number |
| Return or exchange | RETURN – order number |
| Where is my order | TRACKING – order number |
| Damaged or wrong item | PROBLEM – order number |
| Before you buy | QUESTION – product name |
Time-sensitive requests
Changes and cancellations are possible within 24 hours of ordering. If you need one, email us as soon as you can and put CHANGE or CANCEL in the subject. Requests that reach us after 24 hours may be too late, because your item may already be in production; contact us anyway and we will tell you what we can do.
Before you write: quick answers
Shipping
Orders are processed in 1-3 business days, then ship free from the USA to the United States, Canada, Australia and New Zealand, usually arriving in 7-14 business days. There is no minimum order for free shipping.
Returns and refunds
You have 60 days to return an item on a free return label, and your refund goes out within 7 days of the return reaching us. Store credit is available on request and never expires.
Sizes
Adult S, M, L, XL, 2XL, 3XL, 4XL and 5XL; 3XL to 5XL add $3. See the Size Guide.
Proofs
We do not send proofs. We print exactly what you type, so the live preview on the product page is your check.
Team names and logos
We do not print real pro, college or league team names, logos, players or brands.
Getting your lettering right
The name field takes up to 12 characters and prints in capitals across the shoulders. Short names print bigger; long names are scaled to fit the width, so a 12-letter name sits a little smaller than a 4-letter one. The number field takes 0 to 99. Single digits are centred; two digits sit side by side.
Spaces count as characters. Hyphens and apostrophes are fine. Emoji and symbols are not printed. If you leave a required field empty, the add-to-cart button asks you to fill it in first, so you will never get a blank back by accident on a custom style.
The preview is a guide to placement and spelling, not a colour-exact photo. The real lettering is printed in the contrast colour described on the product page for your colourway.
Common mix-ups we see
- Typing the number into the name field. Check both fields in the preview.
- Nicknames with doubled letters, like “MATTT”. Read it out loud once.
- Ordering a family set and putting two people’s names on the same line. Add one item per person.
- Choosing a size for a gift by guessing. Check a jersey they already wear against the Size Guide.
- Picking a blank style and expecting text on it. Blank styles have no fields: switch to the custom twin in the matching rack.
Product questions
Not sure which style suits you? Here is the lineup. Email us with the product name and what you have in mind.
| Style | What makes it different |
|---|---|
| Custom Night Game Football Jersey | wide shoulder stripes in a contrast colour, short sleeves, loose cut, optional front text |
| Custom Two-Tone Yoke Football Jersey | a Night Black yoke across the shoulders and chest on a red, grey, green or blue body |
| Custom Fade Football Jersey | a dark-to-light fade from hem to shoulders, optional front text |
| Custom Sleeve Band Football Jersey | a plain body with one thick band on each sleeve |
| Custom Piped Full-Button Baseball Jersey | full-button placket, contrast piping, optional chest text |
| Custom Two-Button Raglan Baseball Jersey | two-button pullover with black raglan sleeves |
| Custom Pinstripe Full-Button Baseball Jersey | thin pinstripes all over and a full-button front |
| Custom Sleeveless Button Baseball Jersey | sleeveless, deep armholes, made to layer over a tee |
| Custom Lace-Up Collar Hockey Jersey | lace-up collar, hem and sleeve stripes, optional sleeve numbers |
| Custom Speed Stripe Hockey Jersey | one diagonal stripe from hip to shoulder, optional sleeve numbers |
| Custom Hem Stripe Hockey Jersey | three stripes on hem and elbows, V-neck |
| Custom V-Neck Practice Hockey Jersey | plain practice sweater with a V-neck |
| Custom Number Fan Hoodie | pullover hoodie with name and number on the back |
| Custom Name Raglan Fan Tee | raglan tee with black sleeves, name and number on the back |
| Custom Number Quarter-Zip Pullover | quarter-zip with name and number on the back |
| Blank style | Notes |
|---|---|
| Blank Shoulder Stripe Football Jersey | Night Game shape, nothing printed |
| Blank Piped Full-Button Baseball Jersey | piping, blank back |
| Blank Speed Stripe Hockey Jersey | diagonal stripe, blank |
| Scoreline Long-Sleeve Fan Tee | thin chest stripe, no lettering |
| Plain Night Game Cap | black with red underbrim, one size |
Material and care
Material and care details are shown on each product page when available. Ask us by email if you need them before ordering.
Privacy
We use what you send us only to answer you and handle your order. Photos you email are deleted 30 days after delivery. See the Privacy Policy.
Other ways to get help
Family and group orders
Matching sets are one of the most popular reasons to shop at Jerzee. Everyone gets the same style with their own name, or the same name with their own number, in sizes from S to 5XL. Add one item per person to the cart and type each person’s text on its own line.
Tips for group orders: collect every name and size in one list before you start; double-check spelling against the list as you add each item; and choose a colour that works for everyone. If someone in the group needs a different size after the order is placed, email us within 24 hours of ordering.
Giving a jersey as a gift
A jersey with someone’s name and lucky number is a gift that is clearly theirs. If you are not sure of the size, check a jersey or tee they already wear against our chart, or go with a blank style that follows the standard section of our returns policy. Gifts within the 60-day return window can be returned on a free label, and store credit never expires, so the person can choose something else later.
A week in the life of an order
Monday evening: you order a Lace-Up Collar Hockey Jersey with your name and number 30. Tuesday morning: you spot a typo and email us; you are inside the 24-hour window, so we fix it. Tuesday to Thursday: your jersey is made and packed, inside our 1-3 business days. Thursday: tracking arrives in your inbox. Over the next 7-14 business days the parcel travels free to your door. If the size is not right, you have 60 days to send it back on a free label.
Business days are Monday to Friday, not counting US public holidays. Weekends and holidays do not count toward processing or transit estimates.
Plain facts, no hype in the fine print
We keep the loud voice for the headlines and plain words for the facts. You will not find countdown timers, stock counters, star ratings or badges on Jerzee. Prices are the prices; 3XL to 5XL add $3; optional add-ons like sleeve numbers are charged only when you fill them in. Shipping is free to the US, Canada, Australia and New Zealand with no minimum, and we do not collect sales tax at checkout.
Our commitments: processing in 1-3 business days, 7-14 business days in transit, changes and cancellations within 24 hours, returns within 60 days on a free label, refunds within 7 days of receiving the return, and email replies within 24 hours on business days.
Football game-day guide
Football jerseys are made for big, loud days. Our football cut is loose through the body with short sleeves that sit over a long-sleeve tee or a hoodie when the weather turns. For a tailgate, pair a Night Game jersey with the Plain Night Game Cap; for a watch party, the Fade jersey with your number in white stands out on any couch. Big numbers read best from a distance, so two digits are a strong choice on the back.
If you are ordering for a group, pick one style and let everyone choose their own colour, or one colour and everyone their own number. Both looks work in photos. Remember that each item is its own line in the cart with its own name, number and size.
Notes for Canada, Australia and New Zealand
We ship free from the USA to Canada, Australia and New Zealand with the same 1-3 business days of processing and 7-14 business days in transit as US orders. Prices on the site are in US dollars. Duties and import charges, where they apply, depend on the destination country and its rules; if you have a question before ordering, email us and we will help.
Addresses outside the US need the full postal code and, where it applies, the province, state or region. A complete address is the best way to avoid delays.
At checkout
Check the cart once before paying: every line shows the size, colour and the text you typed. Optional add-ons show their price next to the field label and are added only when filled in. Payment options available are shown at checkout; see Payment Methods. We do not collect sales tax at checkout. After paying you receive an order confirmation email; keep it, because the order number is the first thing we ask for in any support request.
If something goes wrong in transit
Most parcels arrive within the 7-14 business day estimate. Weather, peak seasons and customs checks can slow a parcel down. If the estimate has passed or tracking has not moved for several days, email us with your order number. We will look at the tracking with you and tell you what we can do next. If a parcel is lost, we will help put it right; contact us and we will work it out together.
Baseball and ballpark guide
Baseball jerseys have the most options. A full-button jersey worn open over a plain tee is the classic bleachers look; buttoned up it looks sharp in a group photo. The two-button raglan is the easy choice for people who do not like buttons. The sleeveless style was made for layering: wear it over the Scoreline Long-Sleeve Fan Tee in a second colour.
Chest text is optional on most baseball styles. Up to 12 characters across the front: a family name for a reunion, the name of the street your friends grew up on, or a side you made up for the company softball game. We do not print real club, college or league names.
Hockey and rink guide
Hockey jerseys are long, roomy and warm. The lace-up collar style gives the old-barn look; the speed stripe is the boldest; the hem stripe is the friendliest to match; the V-neck practice jersey is the lightest and simplest. Selected styles let you add sleeve numbers for $4, the same number on both arms.
Because the cut is roomy, a hockey jersey goes over a hoodie with no trouble. Many people size down one for everyday wear and keep their usual size if they wear pads. Check the hockey chart on the Size Guide before you choose.