FAQs
Got a question? Here is the playbook. Short answers, real numbers. If yours is not here, email support@jerzee.shop and we will reply within 24 hours on business days.
Ordering and personalisation
How do I add my name and number?
Open any custom product, choose colour and size, then type the name (up to 12 characters) and number (0 to 99) into the fields on the page. The preview over the product picture updates as you type.
Can I add text on the front?
Several football and baseball styles have an optional front or chest text field of up to 12 characters. Use your own crew’s word: a family name, a street, a nickname.
Can I use a real team’s name or logo?
No. We do not print the names, logos, crests or colourways of real pro, college or league teams, players or brands. Orders that ask for them are cancelled and refunded.
Do you send a proof before printing?
No. We print exactly what you type. The live preview with its Front and Back switch is your check, so read the spelling once more before adding to cart.
What are sleeve numbers?
On selected hockey styles you can add the same number on both sleeves for $4. Leave the field empty and nothing is added.
Can I order different names in one order?
Yes. Add each item to the cart with its own name, number and size. Each line keeps its own text.
Can I upload a logo or photo?
Not at the moment. Our personalisation is text and numbers typed on the product page.
What characters can I use?
Letters, numbers and simple punctuation. Names print in capitals. If your name needs a special character, email us before ordering.
Sizes and fit
What sizes do you have?
Adult S, M, L, XL, 2XL, 3XL, 4XL and 5XL on every jersey, hoodie and tee. 3XL to 5XL add $3. The cap is one adjustable size.
How do your jerseys fit?
Football and baseball jerseys are relaxed, hockey jerseys are roomiest, hoodies and tees have a regular fit. The Size Guide has a general chart for each.
Do you have youth or women’s sizes?
Our current range is adult S to 5XL.
What are the jerseys made of?
Material and care details are shown on each product page when available. Ask us by email if you need them before ordering.
Shipping
How long does shipping take?
Orders are processed in 1-3 business days, then ship from the USA in 7-14 business days to the US, Canada, Australia or New Zealand.
How much is shipping?
Free, with no minimum, to the US, Canada, Australia and New Zealand.
Do you ship to other countries?
Not at the moment. We ship only to the US, Canada, Australia and New Zealand.
Will I pay import duties?
Duties and import charges depend on the destination country and its rules. If you have a question about a delivery to Canada, Australia or New Zealand, email us and we will help.
How do I track my order?
When your order ships we email you the tracking details. See Order Tracking.
My parcel is late. What now?
Check the tracking first. If it looks stuck or the estimate has passed, email us with your order number and we will help.
Changes, returns and refunds
Can I change or cancel my order?
Yes, within 24 hours of ordering. Email us with your order number and the change. See Cancel or Change.
What is your return window?
60 days, with a free return label from us.
Can I return a personalised jersey?
Personalised items follow the personalised-items section of our Returns & Exchanges page. Check spelling and size before ordering.
When do I get my refund?
Within 7 days of your return reaching us, to the original payment method.
Does store credit expire?
No. Store credit never expires.
Something arrived damaged or wrong.
Email us with your order number and a photo. We will make it right.
Payments and account
How can I pay?
The payment options available are shown at checkout. See Payment Methods.
Do you charge sales tax?
We do not collect sales tax at checkout.
Do I need an account?
No. You can check out as a guest.
Support
How do I contact you?
By email at support@jerzee.shop. Email is our only support channel.
How fast do you reply?
Within 24 hours on business days.
Where are you based?
Jerzee, 3108 N Lawrence Dr, Columbia, MO 65202, US. Please start returns by email; do not post items to this address without a label from us.
Our numbers, one more time
- Processing 1-3 business days.
- Free shipping, no minimum, 7-14 business days to the US, CA, AU and NZ.
- Change or cancel within 24 hours.
- Returns 60 days, free label.
- Refund within 7 days of receiving the return.
- Reply within 24 hours on business days.
- Customer photos you email us are deleted 30 days after delivery.
Personalisation in more detail
The name field prints in capital letters across the shoulders. It accepts up to 12 characters including spaces. The number field accepts 0 to 99. Optional fields such as front text or sleeve numbers can be left empty; when they are empty nothing is printed and nothing is charged for them.
The Front and Back buttons above the fields switch the preview between the two sides. Front shows any front or chest text; Back shows your name and number. The preview is a guide to placement and spelling.
Getting your lettering right
The name field takes up to 12 characters and prints in capitals across the shoulders. Short names print bigger; long names are scaled to fit the width, so a 12-letter name sits a little smaller than a 4-letter one. The number field takes 0 to 99. Single digits are centred; two digits sit side by side.
Spaces count as characters. Hyphens and apostrophes are fine. Emoji and symbols are not printed. If you leave a required field empty, the add-to-cart button asks you to fill it in first, so you will never get a blank back by accident on a custom style.
The preview is a guide to placement and spelling, not a colour-exact photo. The real lettering is printed in the contrast colour described on the product page for your colourway.
Common mix-ups we see
- Typing the number into the name field. Check both fields in the preview.
- Nicknames with doubled letters, like “MATTT”. Read it out loud once.
- Ordering a family set and putting two people’s names on the same line. Add one item per person.
- Choosing a size for a gift by guessing. Check a jersey they already wear against the Size Guide.
- Picking a blank style and expecting text on it. Blank styles have no fields: switch to the custom twin in the matching rack.
Which style should I choose?
| Style | What makes it different |
|---|---|
| Custom Night Game Football Jersey | wide shoulder stripes in a contrast colour, short sleeves, loose cut, optional front text |
| Custom Two-Tone Yoke Football Jersey | a Night Black yoke across the shoulders and chest on a red, grey, green or blue body |
| Custom Fade Football Jersey | a dark-to-light fade from hem to shoulders, optional front text |
| Custom Sleeve Band Football Jersey | a plain body with one thick band on each sleeve |
| Custom Piped Full-Button Baseball Jersey | full-button placket, contrast piping, optional chest text |
| Custom Two-Button Raglan Baseball Jersey | two-button pullover with black raglan sleeves |
| Custom Pinstripe Full-Button Baseball Jersey | thin pinstripes all over and a full-button front |
| Custom Sleeveless Button Baseball Jersey | sleeveless, deep armholes, made to layer over a tee |
| Custom Lace-Up Collar Hockey Jersey | lace-up collar, hem and sleeve stripes, optional sleeve numbers |
| Custom Speed Stripe Hockey Jersey | one diagonal stripe from hip to shoulder, optional sleeve numbers |
| Custom Hem Stripe Hockey Jersey | three stripes on hem and elbows, V-neck |
| Custom V-Neck Practice Hockey Jersey | plain practice sweater with a V-neck |
| Custom Number Fan Hoodie | pullover hoodie with name and number on the back |
| Custom Name Raglan Fan Tee | raglan tee with black sleeves, name and number on the back |
| Custom Number Quarter-Zip Pullover | quarter-zip with name and number on the back |
Do you have anything without lettering?
| Blank style | Notes |
|---|---|
| Blank Shoulder Stripe Football Jersey | Night Game shape, nothing printed |
| Blank Piped Full-Button Baseball Jersey | piping, blank back |
| Blank Speed Stripe Hockey Jersey | diagonal stripe, blank |
| Scoreline Long-Sleeve Fan Tee | thin chest stripe, no lettering |
| Plain Night Game Cap | black with red underbrim, one size |
More shipping questions
Can I change my delivery address?
Yes, within 24 hours of ordering. Email us with your order number and the full new address. After that the parcel may already be in production or on its way; contact us and we will help where we can.
What if tracking shows delivered but I do not have it?
Check with neighbours and around your door, and wait one more business day, as carriers sometimes mark parcels early. Then email us with your order number and we will help.
Can I get express shipping?
We currently offer one free shipping option to the US, Canada, Australia and New Zealand.
More return questions
How do I start a return?
Email support@jerzee.shop with your order number, the item and the reason. We send you a free return label. Please do not post anything back without a label from us.
Can I exchange for another size?
Yes. Start a return by email and tell us the size you want; see the Returns & Exchanges page for how personalised items are handled.
Can I get store credit instead of a refund?
Yes, just ask. Store credit never expires.
Privacy questions
What happens to photos I email you?
If you email us a photo, for example of a damaged item, we delete it 30 days after delivery of your order. See the Privacy Policy.
Do you sell my information?
No. We use your details only to make, ship and support your order, as explained in the Privacy Policy.
Jersey words, explained
- Yoke: the panel across the shoulders and upper chest, in a contrast colour on our Two-Tone Yoke football jersey.
- Raglan sleeve: a sleeve that runs in one piece from the collar to the cuff, in black on our raglan baseball jersey and fan tee.
- Placket: the opening at the front of a baseball jersey; full-button goes all the way down, two-button only at the top.
- Piping: a thin line of contrast colour along the placket and sleeves.
- Lace-up collar: the laced neck opening on our classic hockey jersey.
- Hem stripe: stripes around the bottom edge of a hockey jersey.
- Blank: nothing printed, no name, no number, no logo.
A week in the life of an order
Monday evening: you order a Lace-Up Collar Hockey Jersey with your name and number 30. Tuesday morning: you spot a typo and email us; you are inside the 24-hour window, so we fix it. Tuesday to Thursday: your jersey is made and packed, inside our 1-3 business days. Thursday: tracking arrives in your inbox. Over the next 7-14 business days the parcel travels free to your door. If the size is not right, you have 60 days to send it back on a free label.
Business days are Monday to Friday, not counting US public holidays. Weekends and holidays do not count toward processing or transit estimates.
Our colour names
Every colour at Jerzee has its own name so you always know what you are choosing: Night Black, Blaze Red, Floodlight White, Steel Grey, Midnight Navy, Electric Blue, Turf Green, Gold Rush, Burnt Orange, Deep Maroon, Ice Blue and Royal Purple. Each product page shows which of these it comes in, and the swatch changes the picture so you can see the colourway before you pick a size.
Screens show colours a little differently, so treat the swatch as a close guide. If you need two items to match exactly, choose the same colour name on both. Lettering prints in a contrast colour chosen for each colourway so names and numbers stay easy to read.