Privacy Policy
Last updated:
This Privacy Policy explains what personal information Jerzee collects when you visit https://jerzee.shop or order a football, baseball or hockey jersey, a blank jersey or a piece of fan wear from us, how we use it, who we share it with, how long we keep it and the choices and rights you have. Jerzee is the business behind this site, at 3108 N Lawrence Dr, Columbia, MO 65202, US. If you have any question about your privacy, email support@jerzee.shop. Email is our only support channel, and we reply within 24 hours on business days.
Privacy at a glance
- We collect only what we need to run the shop, print the name and number you type, deliver your order and help you afterwards.
- We do not sell your personal information, and we do not share it for targeted advertising.
- Card and wallet details are handled by our payment provider at checkout, not stored by us.
- Photos you email us, for example of a parcel or a print, are deleted 30 days after delivery of the order they relate to.
- You can ask to see, correct or delete your information at any time by emailing support@jerzee.shop.
1. Information we collect
1.1 Information you give us
When you place an order, we collect your name, email address, billing address, shipping address and the items you chose: the style, colour, size and quantity. If you give a phone number at checkout, we keep it with the order so the delivery carrier can reach you if they need to; it is optional and we do not use it for marketing or support calls, because we support customers by email only.
When you create an account, we also keep your login email and a securely hashed password. When you email us, we keep your message, your email address and anything you attach, such as a photo of a parcel or of a print you want us to look at.
1.2 The text you type into a jersey
Most of our jerseys, and several fan-wear pieces, have built-in personalisation fields on the product page. Depending on the style, these are the name on the back (up to 12 characters), the number on the back (0 to 99), an optional front or chest text, and optional sleeve numbers on two of our hockey styles. Whatever you type travels with your order: it appears in your cart, your order confirmation, the order record we keep and the instructions we send to production. We need it to print your item exactly as typed, because we do not send a proof before production.
Many people type their own surname or a family member’s name. That is fine, but please only type a name you have the right to use, and do not type anything sensitive, such as health information, in these fields. They are printed on clothing that will be worn in public.
1.3 Information collected automatically
When you browse the site, our hosting and the site software record technical information such as your IP address, browser and device type, the pages you open, the page that sent you here and the date and time of your visit. Some of this comes from cookies and similar technologies described in section 4. Our site also uses a content delivery and security service in front of the server, which processes connection data to keep the site fast and to block abusive traffic.
1.4 Information from third parties
When a payment method is active at checkout, the payment provider tells us whether a payment went through and gives us limited details, such as the payment type and a transaction reference, never your full card number. Delivery carriers send us tracking and delivery status updates for your parcel.
2. How we use your information
- To take your order, print the name, number and any other text you typed, ship your parcel and send order and shipping emails.
- To handle changes and cancellations within 24 hours of ordering, returns within 60 days, exchanges and refunds.
- To answer your emails, including sizing questions such as whether a hockey jersey in XL will fit over a hoodie.
- To prevent fraud, keep the site secure and meet our legal and accounting obligations.
- To understand which pages help shoppers (for example how often the Size Guide is opened) so we can improve the site.
- To send marketing emails only where you have agreed to receive them. Every marketing email has an unsubscribe link. At the moment we do not run a newsletter.
If you are in the European Economic Area or the United Kingdom, we rely on these legal bases: performing our contract with you (orders, deliveries, returns and support), our legitimate interests (security, fraud prevention and improving the shop), your consent (marketing emails and any non-essential cookies) and legal obligations (accounting records).
3. Who receives which information and why
| Recipient | What they receive | Why |
|---|---|---|
| Production partner | The item, size, colour and the exact name, number and other text you typed, plus the shipping details for the parcel | To print and prepare your item |
| Delivery carriers | Your name, shipping address, the optional phone number and parcel details | To deliver your parcel and send tracking updates |
| Payment provider | Your payment details and billing address, entered directly on their secure form | To process your payment and protect against fraud |
| Website hosting and security service | Technical data and the information stored in our shop database | To run the site, keep it online and keep it secure |
| Email provider | Your email address and the messages we exchange | To send order emails and answer your questions |
These providers may use the information only to provide their service to us. We do not use third-party advertising trackers, and we do not use third-party analytics tools at the moment. We may also disclose information when the law requires it, to protect our rights or the safety of our customers, or as part of a sale or transfer of the business, in which case this policy would continue to apply to your information.
4. Cookies and similar technologies
Essential cookies keep your cart, checkout and account working. Without them, the site cannot remember what you added or which size you chose. The security service in front of our site may set a cookie to tell real visitors from automated traffic. We do not set advertising cookies. If we add analytics or advertising tools in the future, we will list them here and, where the law requires it, ask for your consent first.
You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout will not work.
5. How long we keep information
| Information | How long we keep it |
|---|---|
| Order records, including the text you typed | As long as accounting and tax record rules require |
| Photos you email us | Deleted 30 days after delivery of the order they relate to |
| Support emails | As long as they are useful to resolve your request and any return or refund |
| Account details | Until you ask us to close the account |
| Store credit balances | Store credit never expires, so we keep the balance and the email it belongs to until it is used or you ask us to remove it |
| Technical logs | Kept for a limited time for security, then deleted |
When information is no longer needed, we delete it or make it anonymous.
6. How we protect information
The whole site uses an encrypted HTTPS connection. Access to customer data is limited to the people who need it to process orders and answer emails. Payment details are entered on the payment provider’s secure form, and we never see or store your full card number. No system is completely secure, but we work to protect your information and will tell you if a breach affects you and the law requires notice.
7. Your rights and choices
Depending on where you live, you may have the right to access the personal information we hold about you, correct it, delete it, receive a copy in a portable format, object to or restrict certain uses, withdraw consent, and opt out of the sale or sharing of personal information. We do not sell or share personal information for targeted advertising, but you can still ask us to confirm that.
To make a request, email support@jerzee.shop from the address you used with us, so we can confirm the request comes from you. We reply within 24 hours on business days and complete the request within the time the law allows. We will not treat you differently for using your rights. Some information, such as order records, may need to be kept for legal reasons even if you ask us to delete it; if so, we will tell you what we kept and why.
If you are in the EEA or the UK and are not happy with our answer, you may complain to your local data protection authority. Residents of US states with privacy laws, such as California, can use the same email address for any request under those laws, and may use an authorised agent.
8. Children’s privacy
Our shop sells adult sizes S to 5XL and is not directed to children under 13 (or under 16 where local law sets a higher age). We do not knowingly collect their personal information. A parent may of course order a jersey with a child’s first name printed on it; that text is handled as order information like any other. If you believe a child has given us personal information, contact us and we will delete it.
9. International visitors
We ship from the USA to the United States, Canada, Australia and New Zealand. Our service providers may process your information in the United States or in other countries. When the law requires it, we use appropriate safeguards for these transfers.
Common privacy questions
I ordered a jersey with my partner’s name as a gift. Will they get emails from you?
No. We email only the address used at checkout. The name on the jersey is printed text, not a contact, and we never write to the person whose name you typed.
Can I ask you to remove the name I typed after the order arrives?
Yes. Email us with your order number. Once the order is delivered and any return window is closed, we can remove the typed text from our order record, keeping only what accounting rules require, such as the item and the amount paid.
I sent a photo of my parcel. Who sees it?
Only the people answering your email, and the production partner if we need them to check a print. The photo is deleted 30 days after delivery of that order.
Do you keep my card details for next time?
No. We never store full card numbers. If a payment provider offers to save a payment method, that choice is made on the provider’s own form and stored by them.
Is the live preview on the product page recording what I type?
No. The preview runs in your own browser and simply draws your text over the product picture. Nothing is sent to us until you add the item to your cart, and then only the text in the fields travels with that cart line. The name and number builder on our homepage works the same way: it saves nothing and only passes your text to the product page link.
10. Changes to this policy
We may update this policy when our practices or the law change, for example if we add a payment method or an analytics tool. The “Last updated” date at the top shows when it last changed. If a change is material, we will put a notice on the site or email customers with an open order.
11. Contact us
Jerzee, 3108 N Lawrence Dr, Columbia, MO 65202, US. Email support@jerzee.shop with any privacy question or request. Related pages: Terms of Service, Payment Methods, Intellectual Property Policy and Contact Us.