Order Tracking
Where is my jersey? This page shows how to follow your Jerzee order from checkout to your door, what each order status means, and what to do if tracking goes quiet. Orders are processed in 1-3 business days and then travel free from the USA for 7-14 business days to the United States, Canada, Australia or New Zealand.
How to track your order
- Order confirmation email: sent right after checkout with your order number. Keep it; it is your reference for everything.
- Shipping email: sent when the parcel leaves, with a tracking number and a link to the carrier page.
- Carrier tracking: open the link to see scans as the parcel moves. The first scan can take a day or two to appear.
- Your account: if you created an account at checkout, sign in at My Account to see your orders and their status.
Did not get the emails? Check your spam or promotions folder, then email support@jerzee.shop with your name and the email address used at checkout.
Order statuses explained
| Status | What it means | What you can do |
|---|---|---|
| Pending payment | Checkout started but payment is not confirmed | Complete the payment or contact us |
| Processing | Payment confirmed; your item is being prepared (1-3 business days) | Changes possible within 24 hours of ordering |
| Completed / shipped | The parcel has left and tracking is on its way by email | Follow the carrier link |
| Cancelled | The order was cancelled and refunded | Refund within 7 days of confirming the cancellation |
| Refunded | A refund has been issued | Allow your bank a few business days to show it |
Timeline from checkout to door
| Step | Typical time |
|---|---|
| Order placed and payment confirmed | Day 0 |
| Change or cancel window | First 24 hours |
| Processing: printing, preparing, packing | 1-3 business days |
| Transit to US, CA, AU or NZ | 7-14 business days |
| Total | About 8-17 business days |
Business days are Monday to Friday, not counting US public holidays. Weekends do not count, so an order placed on Friday night starts processing on Monday.
Reading carrier tracking
Label created
The shipping label exists, but the carrier has not scanned the parcel yet. It usually updates within one or two business days.
In transit
The parcel is moving through the carrier network. International parcels to Canada, Australia and New Zealand can show long gaps between scans while they travel between countries or clear customs; that is normal.
Customs or import processing
For Canada, Australia and New Zealand, the parcel is being checked on arrival. Whether duties or taxes apply depends on the destination country (OWNER_CONFIRM on who pays them); see Shipping & Delivery.
Out for delivery
The parcel is on the local delivery vehicle and should arrive that day.
Delivered
The carrier marked it delivered. If you cannot find it, check with neighbours, reception or the carrier’s usual safe place first.
Delivery attempted or held
The carrier could not deliver it. Follow the instructions on the carrier page or the card left at your door.
When tracking stops moving
If tracking shows no new scan for several business days, the parcel is usually still moving between hubs. If your order has passed the full window of about 17 business days from ordering and has not arrived, email support@jerzee.shop with your order number. We check with the carrier and help you find a solution; the exact remedy for a parcel confirmed lost will be confirmed by the owner (OWNER_CONFIRM).
Changing your order or address
Within 24 hours of ordering, email us and we can change the name, number, size, colour or shipping address. After that the order may already be in production. Once shipped, we cannot redirect a parcel ourselves. Details on Cancel or Change an Order.
Multiple parcels
An order with several items, such as a custom baseball jersey, a raglan fan tee and a cap, may arrive in more than one parcel. Each parcel gets its own tracking number, and shipping stays free.
Something wrong when it arrives?
If the parcel is damaged or the lettering does not match what you typed, email us with your order number and photos. We replace or refund at no cost for our mistakes. For fit or change-of-mind returns you have 60 days and a free return label; refunds are issued within 7 days of receiving the return. See Returns & Exchanges.
Order tracking FAQ
Can I track without an account?
Yes. Use the tracking link in your shipping email. An account is optional.
My tracking number does not work yet.
Give it one or two business days after the shipping email; the first carrier scan can lag behind label creation.
Can I get my order faster?
We have one free tracked service for every order and no express option.
Do you send a proof before printing?
No. The live preview on the product page is your check, and we print exactly what you type.
Can you hold my parcel until a certain date?
No, orders ship as soon as they are ready.
Will someone need to sign for it?
That depends on the carrier and destination; most parcels are left without a signature.
Contact us
Email support@jerzee.shop with your order number in the subject line. We reply within 24 hours on business days. Email is our only support channel. Business address: Jerzee, 3108 N Lawrence Dr, Columbia, MO 65202, US.
What to include in a tracking question
- Your order number.
- The email address used at checkout.
- The tracking number, if you have it.
- What the tracking page shows now and since when.
- For delivered-but-missing parcels: where you have already looked.
Prefer a form? Use Submit a Ticket for a structured email template, or check the Help Center and FAQs for quick answers.
Words we use on this page
- Business day: Monday to Friday, excluding US public holidays.
- Processing: the 1-3 business days we take to check, print, prepare and pack your order.
- Transit: the 7-14 business days the carrier takes from handover to delivery.
- Personalised item: anything carrying a name, number, front, chest or sleeve text that you typed.
- Blank item: a jersey or fan wear piece with nothing printed on it: no name, no number, no logo.
- Return label: the prepaid shipping label we email you so you can send an item back for free.
- Store credit: a code for the value of a return that you can spend at jerzee.shop; it never expires.
The rules we play by
Jerzee prints only what you type: your own name, your own number, your family name, your street, your nickname, your crew. We do not print the names, logos, crests or colourways of real professional, college or league teams, real players or other brands, and our colour names are our own (Night Black, Blaze Red, Floodlight White, Steel Grey, Midnight Navy, Electric Blue, Turf Green, Gold Rush, Burnt Orange, Deep Maroon, Ice Blue, Royal Purple). That keeps every jersey yours and keeps the rules simple when something needs to be changed, returned or refunded.
Every adult item comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL; 3XL to 5XL add $3. The Plain Night Game Cap is one adjustable size. Material and care details are shown on the product page when available; if you need a detail that is not there, email us before ordering and we will answer within 24 hours on business days.
Tips for a smooth delivery
- Use an address where someone can receive parcels on weekdays, such as a workplace that accepts personal deliveries.
- Add any building, gate or unit details in the address fields at checkout.
- If you will be away, consider shipping to a trusted neighbour or family member.
- Sign up for carrier notifications from the tracking page if the carrier offers them.
- Keep the shipping email until your parcel has arrived and you are happy with it.
Order tracking for family and group orders
Ordering jerseys for a family or a group of friends? Each person can have a different name, number and size in the same order. Items may arrive in more than one parcel, each with its own tracking. Check every tracking number before contacting us, and when you do, list which item is missing by name and number so we can look it up quickly. If you placed several orders, put all the order numbers in one email.
Why there is no tracking before shipping
During the 1-3 business days of processing, your order is being printed and packed, and the carrier has nothing to track yet. Your order status stays at Processing until the parcel is handed over, then you receive the shipping email. If you want to check on an order still in processing, email us and we will confirm where it stands.
More worked examples
A quiet tracking page to Australia
A buyer in Perth sees no scan for five business days after the parcel left the USA. That is a normal gap while the parcel flies and clears customs. On day 9 of transit the tracking updates with an arrival scan.
Delivered but not found
Tracking says delivered, but the parcel is not at the door. The buyer checks with the building office, finds nothing, and emails us the same day; we open a query with the carrier and help find a solution.
Two parcels, one late
An order of a custom jersey and a fan hoodie arrives in two parcels. The jersey is delivered first; the hoodie arrives four business days later on its own tracking number.
Order emails you will receive
- Order confirmation: right after checkout, with your order number, items, sizes, personalisation text and address. Read it once: this is the moment to spot a typo while the 24-hour change window is open.
- Change confirmation: only if you asked for a change, restating the full corrected order.
- Shipping confirmation: when the parcel leaves, with tracking.
- Refund confirmation: only if a cancellation, return or refund applies.
We never ask for your password or payment details by email. If you receive a message claiming to be from Jerzee that asks for those, do not reply, and forward it to support@jerzee.shop.
In one paragraph
Order, check the preview, and you have 24 hours to change or cancel for free. We prepare your order in 1-3 business days and ship it free from the USA to the United States, Canada, Australia or New Zealand in 7-14 business days, with tracking by email. If it does not fit or you change your mind, you have 60 days to send it back on a free return label, and refunds are issued within 7 days of the return reaching us; store credit is available instead and never expires. Our mistakes, such as a misprint or a wrong size, are always fixed at our cost. Questions go to support@jerzee.shop, answered within 24 hours on business days.
How we handle every support email
Every message gets a human reply within 24 hours on business days. We read the whole thread before answering, restate what we understood, and say clearly what happens next and when. If we need something from you, such as a photo of a misprint or the size you would like instead, we ask for everything in one email so you do not have to write back several times. When a case is closed, our last email summarises the outcome: the refund amount and date, the replacement and its tracking, or the change made to your order.
Before you email about tracking
- Check that at least 1-3 business days of processing have passed since your order.
- Open the tracking link in your shipping email and note the last scan and its date.
- For international parcels, allow for customs pauses of several days.
- For delivered parcels, check around the property and with neighbours.
- Then email us with your order number and what you found; we take it from there.