Last updated: November 9, 2026
\nGame night is coming and you want your jersey on your back, not stuck in a warehouse. This page explains exactly how Jerzee gets your order from our production partner to your door: how long it takes, what it costs (nothing), where we ship, how tracking works and what to do if something goes sideways on the way.
\n| \n | |
|---|---|
| Item | \nOur commitment | \n
| Processing time | \n1-3 business days | \n
| Transit time | \n7-14 business days | \n
| Shipping cost | \nFree, no minimum order | \n
| Ships from | \nThe USA | \n
| Destinations | \nUnited States, Canada, Australia, New Zealand | \n
| Tracking | \nEmailed when your parcel ships | \n
| Change or cancel | \nWithin 24 hours of ordering | \n
| Support | \nEmail, reply within 24 hours on business days | \n
Put simply: most orders reach the door between 8 and 17 business days after you place them. Business days are Monday to Friday, not counting US public holidays. Weekends and holidays do not count toward processing or transit.
\nEvery Jerzee item is prepared for your order. Custom football, baseball and hockey jerseys carry the name and number you typed into the fields on the product page, plus any optional front, chest or sleeve text. Blank jerseys and fan wear are prepared in the size and colour you picked. Processing covers checking your order details, printing your lettering, preparing the item and packing it. It takes 1-3 business days.
\nProcessing starts once your payment is confirmed. An order placed on a Friday evening starts processing on Monday. If your order has several items, they are processed together.
\nWe do not send a proof or mockup before production. The live preview on the product page, with its Front and Back switch, is your check: we print exactly what you type, letter for letter, in capitals. That is also why we keep a 24-hour window for changes: if you spot a typo after checkout, email us within 24 hours of ordering and we will fix it before production. See Cancel or Change an Order.
\nWe use one standard tracked shipping service for every order. There is no paid express upgrade and no shipping fee at checkout. Shipping is free on every order to our four destinations, whether you buy a single cap or jerseys for the whole family.
\n| \n | ||||
|---|---|---|---|---|
| Destination | \nCost | \nProcessing | \nTransit | \nTypical total | \n
| United States | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Canada | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Australia | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| New Zealand | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
Delivery times are estimates from the moment the parcel is handed to the carrier. Weather, carrier volume around big holidays and customs checks on international parcels can add time. If you need a jersey for a specific date, such as a birthday, a watch party or the first game of a season, order early and count business days, not calendar days.
\nA quick way to plan: take your target date, count back 17 business days, and order before then. For example, if you want a hockey jersey for a Saturday game, ordering about three and a half weeks ahead gives the full window. Ordering earlier is always safer. We cannot guarantee a delivery date, and we never promise one at checkout.
\nWe currently ship to the United States, Canada, Australia and New Zealand. Checkout only accepts addresses in those four countries. We do not ship elsewhere at the moment; if you live outside these countries, you are welcome to email us, but we cannot place the order.
\nWithin those countries we deliver to residential and business addresses. Whether a particular P.O. box or military address can be served depends on the carrier; if you plan to use one, email us before ordering and we will tell you what we know (OWNER_CONFIRM).
\nWhen your parcel ships, we email a tracking number and a link to the carrier page. Tracking can take a day or two to show the first scan after the label is created; this is normal. You can also check the status of your order on our Order Tracking page, which explains each status you might see.
\nIf the tracking has not moved for several business days, email us. We check with the carrier and tell you what they say.
\nPlease check your address carefully at checkout: street, unit or apartment number, city, state or province, and ZIP or postcode. A missing apartment number is the most common reason a parcel comes back.
\nIf a parcel comes back to us because the address was incomplete or wrong, email us and we will work out the next step with you. How reshipping is handled in that case is decided case by case (OWNER_CONFIRM).
\nOrders with several items, for example a custom football jersey, a fan hoodie and a cap, may be prepared at different points of the production line. Usually they travel together, but sometimes they arrive in more than one parcel. If that happens you will receive tracking for each parcel. Shipping stays free, and you never pay extra for a split.
\nIf your order has not arrived after the full processing and transit window (about 17 business days from ordering), email us at support@jerzee.shop with your order number. We check the tracking and the carrier records and we will help you find a solution. If the tracking shows delivered but you cannot find the parcel, first check with neighbours, building reception and any safe place the carrier uses, then email us.
\nHow replacements or refunds for parcels the carrier confirms as lost are decided, and any time limit for reporting them, will be confirmed by the store owner (OWNER_CONFIRM). Until then: contact us and we will help.
\nIf your parcel arrives damaged, or an item inside is damaged, misprinted or not what you ordered, email us with your order number and clear photos of the item, the lettering and the packaging. Please keep the item and packaging until we reply. A misprint we made, such as a wrong letter that does not match what you typed, is our responsibility and we will make it right. Details are in our Returns & Exchanges Policy.
\nOrders ship from the USA. For customers in the United States there are no customs charges. For Canada, Australia and New Zealand, import duties, taxes or handling fees, if any, depend on the destination country, its thresholds and the value of the order. Jerzee does not collect sales tax or import charges at checkout. Whether any charge applies, and who pays it, depends on your country’s rules; please contact us before ordering if you need guidance and we will share what we know (OWNER_CONFIRM).
\nWrite to support@jerzee.shop with your order number and a short description. Email is our only support channel, and we reply within 24 hours on business days (Monday to Friday, excluding US public holidays). Our business address is Jerzee, 3108 N Lawrence Dr, Columbia, MO 65202, US. This address is for correspondence; please do not send returns there unless our return email tells you to.
\nYes. Every order to the US, Canada, Australia and New Zealand ships free with no minimum spend.
\nNo. We offer one tracked service for every order, so there is no express option to buy.
\nBoth are covered by the same 1-3 business day processing window.
\nNo. Orders ship from the USA.
\nNo. We do not offer pickup; every order is shipped.
\nInternational parcels carry customs paperwork that lists the contents and value, as the carrier requires.
\nJerzee prints only what you type: your own name, your own number, your family name, your street, your nickname, your crew. We do not print the names, logos, crests or colourways of real professional, college or league teams, real players or other brands, and our colour names are our own (Night Black, Blaze Red, Floodlight White, Steel Grey, Midnight Navy, Electric Blue, Turf Green, Gold Rush, Burnt Orange, Deep Maroon, Ice Blue, Royal Purple). That keeps every jersey yours and keeps the rules simple when something needs to be changed, returned or refunded.
\nEvery adult item comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL; 3XL to 5XL add $3. The Plain Night Game Cap is one adjustable size. Material and care details are shown on the product page when available; if you need a detail that is not there, email us before ordering and we will answer within 24 hours on business days.
\nCheckout accepts addresses the carrier serves within the United States. If you are unsure about a remote address, email us before ordering and we will check what we can (OWNER_CONFIRM).
\nEach order goes to one address. For a family set going to different homes, place one order per address; every order ships free.
\nYes. Enter the recipient’s address at checkout. Our parcels do not include a price list for domestic orders; international parcels carry the customs paperwork the carrier needs.
\nMost parcels are left at the address. If the carrier needs a signature or cannot leave it, they leave instructions for collection or a new attempt.
\nStorms, snow and peak holiday periods can slow carriers. The 7-14 business day transit estimate is a normal range, not a guarantee.
\nUnited States: domestic shipping from within the country, with no customs step. Canada: parcels cross the border and may pause while customs checks them; tracking can be quiet for a few days during that step. Australia and New Zealand: the longest journeys we make; parcels travel by air and are processed on arrival, which is why we quote the full 7-14 business day range for all four countries. In every case, shipping is free and the processing time is the same 1-3 business days.
\nIf anything about your delivery is unclear, email us before ordering rather than after. A two-line question now saves a lot of waiting later, and we would rather help you plan than chase a parcel that left too late for game day.
\nOrder, check the preview, and you have 24 hours to change or cancel for free. We prepare your order in 1-3 business days and ship it free from the USA to the United States, Canada, Australia or New Zealand in 7-14 business days, with tracking by email. If it does not fit or you change your mind, you have 60 days to send it back on a free return label, and refunds are issued within 7 days of the return reaching us; store credit is available instead and never expires. Our mistakes, such as a misprint or a wrong size, are always fixed at our cost. Questions go to support@jerzee.shop, answered within 24 hours on business days.
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