Last updated: November 9, 2026
\nOrdered an L and it fits like a tent? Picked Blaze Red and wished you had gone Night Black? No stress. Jerzee gives you 60 days to send items back, and we pay for the return label. This page covers what can come back, how personalised jerseys are handled, how exchanges work and what happens after your return reaches us.
\n| \n | |
|---|---|
| Item | \nOur commitment | \n
| Return window | \n60 days from delivery | \n
| Return shipping | \nFree: we send you a prepaid return label | \n
| Refund timing | \nWithin 7 days of receiving your return | \n
| Exchanges | \nStart a return and place a new order, or ask us to arrange it | \n
| Store credit | \nAvailable on request, never expires | \n
| How to start | \nEmail support@jerzee.shop with your order number | \n
You can start a return within 60 days of the delivery date shown in your tracking. Email us inside that window and we will send a free return label. Please send the item soon after you receive the label; if you need more time to post it, tell us in your email. A specific ship-by deadline for using the label has not been set and will be confirmed by the owner (OWNER_CONFIRM).
\nWhy 60 days? Jerseys get judged on game day, not in front of a mirror. We want you to have time to wear it under the lights before deciding.
\nThe 60-day window applies to everything we sell: custom football, baseball and hockey jerseys, blank jerseys, hoodies, tees, the quarter-zip pullover and the cap.
\nBlank jerseys, the Scoreline Long-Sleeve Fan Tee and the Plain Night Game Cap carry no personal lettering. Send them back unworn, unwashed and with no marks or odours, and we will refund or exchange them.
\nCustom jerseys, hoodies, tees and pullovers carry the name, number and optional front, chest or sleeve text you typed. Because the lettering is yours alone, the item cannot be sold again. Even so, personalised items are also covered by our 60-day return window with a free return label, including returns for size or fit. Please send them back unworn and unwashed. How personalised change-of-mind returns are settled in the end (refund, store credit or a reprint in another size) will be confirmed by the owner (OWNER_CONFIRM); until then, email us and we will help.
\nIf the lettering does not match what you typed, that is our mistake, and it is handled under section 6 below whatever the reason for the order.
\nReturn shipping is on us. For every return within the 60-day window, including change-of-mind returns and size swaps, we send a free return label. You do not pay to send the item back, and you do not pay shipping on an exchange item either.
\nWant a different size or colour? The quickest way is to place a new order for the item you want and start a return for the original. That way the new jersey goes into production straight away. If you prefer, email us and we will arrange the exchange for you once your return is on the way.
\nFor a custom jersey, a new size means a new print, so we need the exact name, number and any optional text again. Copy it from your order confirmation to avoid typos.
\nOur adult sizes run S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Football jerseys are cut loose through the shoulders, baseball jerseys sit relaxed outside the belt, and hockey jerseys run roomiest with long sleeves. Fan hoodies, tees and the quarter-zip follow a regular fit. The Size Guide has general charts for every cut: measure a top you already like and compare.
\nIf your item arrives damaged, with a print fault, with lettering that does not match what you typed, or in the wrong size or colour, email us with your order number and clear photos. We will send a replacement or a full refund, your choice, and you will not pay any shipping. Please report problems as soon as you notice them; a specific reporting deadline beyond the 60-day window will be confirmed by the owner (OWNER_CONFIRM).
\nPlease note: we print exactly what you type. A typo entered at checkout and not corrected within 24 hours is not a print fault, but you can still use the 60-day return window as described above.
\nWe check the item and email you. Refunds are issued within 7 days of receiving your return, to the original payment method. Your bank or payment provider may take a few extra days to show it. If you chose store credit, we email a credit code that never expires. Full details are in our Refund Policy.
\nIf you change your mind within 24 hours of ordering, you do not need a return at all: email us and we cancel or change the order before production. After 24 hours your order may already be in production; we will still try, but if it ships, the 60-day return window covers you. See Cancel or Change an Order.
\nWrite to support@jerzee.shop with your order number and a short description. Email is our only support channel, and we reply within 24 hours on business days (Monday to Friday, excluding US public holidays). Our business address is Jerzee, 3108 N Lawrence Dr, Columbia, MO 65202, US. This address is for correspondence; please do not send returns there unless our return email tells you to.
\nA fan in Ontario orders a Custom Speed Stripe Hockey Jersey in XL and finds the long sleeves too big. He emails on day 20, gets a free label, and orders an L with the same name and number. The return reaches us and he gets his choice of settlement as described in section 2.
\nA customer types DELGADO but the jersey arrives reading DELAGDO. That is our fault: she sends photos, and we reprint the jersey free with no need to send the first one back first, or refund it in full.
\nA buyer in Queensland orders a Blank Speed Stripe Hockey Jersey in Blaze Red and prefers Night Black after all. He returns it unworn within 60 days on our label and receives a refund within 7 days of us receiving it.
\nThe Plain Night Game Cap is one adjustable size. If it still does not suit you, return it within 60 days unworn on our free label.
\nJerzee prints only what you type: your own name, your own number, your family name, your street, your nickname, your crew. We do not print the names, logos, crests or colourways of real professional, college or league teams, real players or other brands, and our colour names are our own (Night Black, Blaze Red, Floodlight White, Steel Grey, Midnight Navy, Electric Blue, Turf Green, Gold Rush, Burnt Orange, Deep Maroon, Ice Blue, Royal Purple). That keeps every jersey yours and keeps the rules simple when something needs to be changed, returned or refunded.
\nEvery adult item comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL; 3XL to 5XL add $3. The Plain Night Game Cap is one adjustable size. Material and care details are shown on the product page when available; if you need a detail that is not there, email us before ordering and we will answer within 24 hours on business days.
\nNo, but it helps. Telling us about a fit issue lets us suggest the right size for an exchange.
\nYes. Return any item from an order within 60 days; the rest stays with you.
\nYes. Email us with the order number from the gift note or the buyer’s confirmation. Refunds go to the original payment method, so a gift return is often easiest as store credit for the recipient.
\nEmail us and we will send a new one. Do not pay for postage yourself.
\nWe check that the item is the one ordered and in returnable condition, then email you with the result.
\nYes. Start a return for the custom jersey and place an order for the blank style you want.
\nIf an item arrives back in a condition we cannot accept, we will email you with photos before deciding anything, and how that case is settled will be confirmed by the owner (OWNER_CONFIRM).
\nA buyer unsure between 2XL and 3XL orders the Custom Number Fan Hoodie in both with the same name and number, keeps the 2XL and returns the 3XL within 60 days on our free label. How the personalised return is settled follows section 2 (OWNER_CONFIRM).
\nA family orders four Custom Hem Stripe Hockey Jerseys. One child-sized adult S is too small for the teenager; they return that one jersey and order an M with the same lettering.
\nOrder, check the preview, and you have 24 hours to change or cancel for free. We prepare your order in 1-3 business days and ship it free from the USA to the United States, Canada, Australia or New Zealand in 7-14 business days, with tracking by email. If it does not fit or you change your mind, you have 60 days to send it back on a free return label, and refunds are issued within 7 days of the return reaching us; store credit is available instead and never expires. Our mistakes, such as a misprint or a wrong size, are always fixed at our cost. Questions go to support@jerzee.shop, answered within 24 hours on business days.
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