Last updated: November 9, 2026
\nThis page explains when you get your money back from Jerzee, how long it takes, how it reaches you and what is included. It works together with our Returns & Exchanges Policy and our Cancel or Change an Order page.
\n| \n | ||
|---|---|---|
| Situation | \nRefund | \nReturn shipping | \n
| Cancelled within 24 hours of ordering | \nFull refund | \nNot needed | \n
| Change-of-mind return within 60 days | \nAs set out in the Returns policy | \nFree label from us | \n
| Damaged, faulty, misprinted or wrong item | \nFull refund or free replacement | \nFree | \n
| Parcel lost by the carrier | \nContact us and we will help | \nNot needed | \n
| Refund timing | \nWithin 7 days of receiving your return | \n– | \n
| Store credit instead | \nOn request, never expires | \n– | \n
Small differences between colours on a screen and the real item, and a fit that is roomier than you expected in a loose jersey cut, are not faults. They are still covered by the 60-day return window like any change of mind.
\nWe issue refunds within 7 days of receiving your return. For a cancellation within 24 hours, we issue the refund within 7 days of confirming the cancellation. For a fault where no return is needed, the refund goes out within 7 days of our reply confirming it.
\nAfter we issue a refund, your bank or payment provider may take some additional business days to show it on your statement. That part of the timing is outside our control. If you have not seen it after 10 business days, email us and we will send the transaction details.
\nRefunds go back to the original payment method used at checkout. We cannot send a refund to a different card, account or person. Prices are in US dollars; if your card is in another currency, the amount your bank shows may differ slightly because of exchange rates, which we do not set.
\nIf you prefer, we can issue store credit instead of a refund. Store credit never expires and can be used on any item at jerzee.shop. Ask for it in your return email.
\n| \n | |
|---|---|
| Part of the order | \nRefunded? | \n
| Item price | \nYes, for the returned item | \n
| Paid personalisation add-ons, such as sleeve numbers (+$4) | \nYes, together with the item they belong to | \n
| Size add-on for 3XL to 5XL (+$3) | \nYes, part of the item price | \n
| Shipping | \nShipping is always free, so there is nothing to refund | \n
| Return shipping | \nFree label from us, you pay nothing | \n
| Sales tax | \nNot collected at checkout, so nothing to refund | \n
| Import charges paid to a carrier abroad | \nDepends on the destination country; contact us (OWNER_CONFIRM) | \n
A partial refund applies when only part of an order is returned or cancelled. For example, if you order a custom hockey jersey and a fan hoodie and return only the hoodie, we refund the hoodie. If an item comes back worn, washed or damaged after delivery, we will email you before deciding anything, and whether a partial refund applies in that case will be confirmed by the owner (OWNER_CONFIRM).
\nIf something is wrong, please email us first. Most problems are solved quickly by email, and a refund from us is faster than a dispute through your bank. If you have already opened a dispute, tell us; we will share the order details with the payment provider and follow its process.
\nWrite to support@jerzee.shop with your order number and a short description. Email is our only support channel, and we reply within 24 hours on business days (Monday to Friday, excluding US public holidays). Our business address is Jerzee, 3108 N Lawrence Dr, Columbia, MO 65202, US. This address is for correspondence; please do not send returns there unless our return email tells you to.
\nA buyer orders two Custom Night Game Football Jerseys and realises an hour later that she wanted one in Midnight Navy. She emails within 24 hours; we cancel the order before production and refund it in full within 7 days of confirming the cancellation.
\nA customer returns a Blank Piped Full-Button Baseball Jersey in size 2XL on our label on day 40. It reaches us unworn; we refund the item price within 7 days of receiving it.
\nA fan returns a Custom Lace-Up Collar Hockey Jersey that had sleeve numbers added for $4. If the return is settled as a refund, the $4 add-on is refunded together with the jersey.
\nA jersey arrives with the number 17 instead of the 71 that was typed. The customer sends a photo and chooses a refund over a reprint; we refund it in full within 7 days of the reply confirming the fault, with no need to wait for the jersey to come back.
\nOur payment provider at checkout is listed on the Payment Methods page.
\nJerzee prints only what you type: your own name, your own number, your family name, your street, your nickname, your crew. We do not print the names, logos, crests or colourways of real professional, college or league teams, real players or other brands, and our colour names are our own (Night Black, Blaze Red, Floodlight White, Steel Grey, Midnight Navy, Electric Blue, Turf Green, Gold Rush, Burnt Orange, Deep Maroon, Ice Blue, Royal Purple). That keeps every jersey yours and keeps the rules simple when something needs to be changed, returned or refunded.
\nEvery adult item comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL; 3XL to 5XL add $3. The Plain Night Game Cap is one adjustable size. Material and care details are shown on the product page when available; if you need a detail that is not there, email us before ordering and we will answer within 24 hours on business days.
\nNo. Refunds go back to the original payment method used at checkout.
\nNo. For security we can refund only the original payment method. If that card is closed, your bank normally passes the refund to the new account; ask your bank.
\nShipping is always free, so there is no shipping charge to refund. Return labels are free too.
\nWe email you when we issue it, with the amount and the date.
\nTell us before we issue the refund. Once a refund has gone to your payment method, it cannot be turned into store credit.
\nWe refund that item, plus any paid personalisation add-on that belonged to it.
\nIf any step takes longer than described here, email us. We would rather answer a quick question than leave you guessing about your money.
\nFaults are always on us: if the lettering does not match what you typed, the item is damaged, or you got the wrong size or colour, you choose a refund or a free replacement, and you never pay shipping either way.
\nA fan in Wellington waits past the full delivery window and tracking has stopped. He emails us; we check with the carrier and help him find a solution. The remedy for a parcel confirmed lost will be confirmed by the owner (OWNER_CONFIRM).
\nA buyer returns a Custom Name Raglan Fan Tee and asks for store credit. We email a credit code for the item value. It never expires, so she uses it months later on a hockey jersey for winter.
\nAn order holds a Custom Two-Button Raglan Baseball Jersey and a Plain Night Game Cap. Within 24 hours the buyer cancels the cap; we refund the cap price within 7 days of confirming the change and the jersey goes into production.
\nThe fastest refunds are the ones where we can match the parcel to the order immediately. Put a slip with your order number inside the return, use the label we sent (it is linked to your order), and reply to our email thread instead of starting a new one. If you send several items back in different parcels, tell us how many to expect so we can issue the refund once the last one arrives, or item by item if you prefer.
\nOrder, check the preview, and you have 24 hours to change or cancel for free. We prepare your order in 1-3 business days and ship it free from the USA to the United States, Canada, Australia or New Zealand in 7-14 business days, with tracking by email. If it does not fit or you change your mind, you have 60 days to send it back on a free return label, and refunds are issued within 7 days of the return reaching us; store credit is available instead and never expires. Our mistakes, such as a misprint or a wrong size, are always fixed at our cost. Questions go to support@jerzee.shop, answered within 24 hours on business days.
\nEvery message gets a human reply within 24 hours on business days. We read the whole thread before answering, restate what we understood, and say clearly what happens next and when. If we need something from you, such as a photo of a misprint or the size you would like instead, we ask for everything in one email so you do not have to write back several times. When a case is closed, our last email summarises the outcome: the refund amount and date, the replacement and its tracking, or the change made to your order.
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