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\nThis page explains how paying for a Jerzee order works: where the accepted payment methods are shown, when you are charged, how your payment is protected, what happens with refunds and store credit, and what to do if a payment does not go through. The payment methods available for your order are always shown at checkout before you pay. Jerzee, 3108 N Lawrence Dr, Columbia, MO 65202, US. Questions: support@jerzee.shop.
\nThe payment methods you can use are listed at checkout, on the secure payment step, before you place your order. Only the methods shown there are accepted. We do not take payment by email, by phone, in cash, by cheque or by bank transfer, and we will never ask you to pay outside the checkout.
\nWe are setting up our payment options. If you reach checkout and no payment method is available yet, please email us and we will let you know when ordering is open. We will update this page when the available methods change.
\nPrices on the site are shown in US dollars. If your card or account is in Canadian, Australian or New Zealand dollars, or any other currency, your bank or payment provider converts the amount and may charge a foreign transaction fee. That fee and the exchange rate are set by them, not by us.
\nThe price of a jersey depends on the style and the size you choose: sizes 3XL, 4XL and 5XL cost $3 more than S to 2XL, and the price updates as soon as you pick a size. Typing a name and number into the personalisation fields does not change the price. Some optional fields carry a small add-on, such as sleeve numbers for $4 on two of our hockey styles; the add-on is shown next to the field label and is charged only if you fill the field in. Your cart and checkout show every line before you pay.
\n| \n | ||
|---|---|---|
| Part of the total | \nHow it is shown | \nNotes | \n
| Item prices | \nPer item, as on the product page for the size chosen | \nIncludes the name and number you typed | \n
| Paid personalisation add-ons | \nNext to the item in your cart | \nOnly when you filled in a paid optional field | \n
| Discounts | \nAs a separate line, if a valid code is applied | \nOne code per order unless the code says otherwise | \n
| Shipping | \nFree to the US, Canada, Australia and New Zealand | \nNo minimum order | \n
| Sales tax | \nNot collected at checkout | \nImport duties, if any, depend on the destination country | \n
You are charged when you place your order. If we cancel all or part of your order, or you cancel it within 24 hours of ordering, we refund the relevant amount to your original payment method. How quickly it shows in your account then depends on your bank or payment provider.
\nThe whole site uses an encrypted HTTPS connection. Payment details are entered on our payment provider’s secure form and go directly to them; they are never stored on our servers, and we only receive a confirmation and a transaction reference. Your bank may ask you to confirm a payment with an extra step, such as a code sent to your phone. This is a security check by your card issuer, not by us.
\nA payment can be declined when the billing details do not match your card, the card has expired, the funds are insufficient, or your bank flags the payment as unusual, for example because it is an international purchase. Check your details, try another method shown at checkout or contact your bank, then place the order again. Your order is not confirmed until the payment goes through, and we do not start production on an unpaid order.
\nIf you see the same order charged twice, email us with both transaction references and we will refund the duplicate charge.
\nTo protect customers from fraud, we may occasionally ask you to confirm an order before we send it to production, for example if the billing and shipping details look unusual. If we cannot verify a payment, we cancel the order and refund it in full.
\nWe do not collect sales tax at checkout. For parcels to Canada, Australia and New Zealand, import duties or taxes, if any, depend on the destination country’s rules and the value of the order. If you have a question about a specific delivery, email us before ordering and we will tell you what we know.
\nIf you have a valid discount code, enter it at checkout before you pay. Store credit issued for a return never expires; email us and we will apply it to your next order. Store credit cannot be exchanged for cash unless the law requires it.
\nApproved refunds are sent to your original payment method within 7 days of your return reaching us. Returns are open for 60 days, and we provide a free return label, including when you simply changed your mind. See our Refund Policy and Returns & Exchanges Policy for details.
\nYou receive an order confirmation email with every item, size, colour and the text you typed. Read it once more: if anything is wrong, you have 24 hours from ordering to change or cancel it by email. We then prepare your order in 1-3 business days and ship it free from the USA; transit usually takes 7-14 business days to the US, Canada, Australia and New Zealand. When the parcel ships, you receive a shipping email with tracking where the carrier provides it.
\nIf you cancel one item from a multi-item order within 24 hours of ordering, we refund the price of that item, including any paid add-on on that line. If an item in your order cannot be made, we tell you by email and refund it in full; the rest of the order goes ahead unless you ask us to cancel it too.
\nYour order confirmation email works as your receipt. If you need a copy with a different billing name, for example for a club expense claim, email us with the order number and we will send one.
\nOrdering several jerseys with different names is common, and the payment works the same way: one checkout, one charge, every jersey on its own cart line with its own size, name and number. If several people want to pay for their own jersey separately, the simplest way is for each person to place their own order. Every order ships free, with no minimum, so there is no shipping penalty for splitting a group order.
\nWe may change prices on the site from time to time. The price you pay is the one shown at checkout when you place your order; a later price change, up or down, does not change an order already placed. We do not show crossed-out prices that were never charged.
\nYou can pay for a jersey and ship it to someone else: enter their address as the shipping address and your own as the billing address. Prices are not printed on the jersey, and the parcel carries no price label from us. If you want, you can return it within 60 days on our free label.
\nYou choose the Custom Lace-Up Collar Hockey Jersey in size L, type the name OKORO and the number 7, and fill in the optional sleeve numbers. Your cart shows the jersey at its listed price for size L, plus the $4 sleeve-number add-on on the same line. Shipping to your address in the United States is free, and no sales tax is added. The total you see before paying is the total you are charged.
\nYou order three Custom Night Game Football Jerseys: one in M, one in 2XL and one in 4XL, each with its own name and number. The M and 2XL jerseys are at the standard price; the 4XL is $3 more. Each jersey is its own line in the cart, so you can check every name, number and size before paying.
\nYou live in Ontario and order a Custom Number Fan Hoodie. The price is in US dollars, so your card issuer converts it to Canadian dollars and may add its own foreign transaction fee. Shipping is free. Import duties or taxes, if any, depend on Canadian rules; we do not add them at checkout.
\nYou return a Plain Night Game Cap within 60 days on our free label and ask for store credit instead of a refund. We add the full amount as store credit, which never expires, and apply it to your next order when you ask.
\nSizes 3XL, 4XL and 5XL cost $3 more. The product page updates the price as soon as you pick a size, so you always see the exact amount before adding to cart.
\nNo. The name and number fields are included in the price. Only optional fields that show a price next to their label, such as sleeve numbers on two hockey styles, add to the total, and only if you fill them in.
\nOnly if such an option is shown at checkout for your order. We do not offer our own payment plans.
\nNo. All payments go through the checkout. If anyone asks you to pay us outside the checkout, it is not us.
\nCheck your spam or promotions folder first. If it is not there, email us with the email address you used and the amount charged, and we will find the order.
\nNot directly. If you need to, ask us within 24 hours of ordering; we can cancel the order with a full refund so you can place it again with another method.
\nNo. We never store card numbers. If a payment provider offers to remember a payment method, that is handled and stored by the provider on its own form.
\nWe will never ask for your card number, security code, password or one-time code by email. Never send payment details in a support message. If you receive a message claiming to be from Jerzee that asks for payment details, do not reply with them; forward it to support@jerzee.shop.
\nQuestions about a payment? Email support@jerzee.shop with your order number and we reply within 24 hours on business days. See also our Terms of Service and Privacy Policy.
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